Privacy Policy
This policy explains how CrackIt: Exam Preparation App (“CrackIt”, “we”, “us”) handles information when you use our Android application, website, administration systems, courses, practice tests and support services.
Who operates CrackIt
CrackIt is operated by Vikas Arora, Plot No. 14-A, Flat No. 7, Mahima Nagar Vistar, Khejro Ka Baas, Mansarovar, Jaipur, Rajasthan 302020, India. Privacy and support enquiries may be sent to vikasarora2020@gmail.com or made by phone at +91 92510 51051.
Information we collect
- Account information: name, email address, password hash, verification status and stable Google or Facebook account identifier when you choose social sign-in.
- Learning information: selected exam, language and study-goal preferences, enrollments, lesson progress, bookmarks, practice answers, mock-test attempts and results, reviews, course questions and certificates you choose to claim.
- Purchases: subscription plan, status, dates, price, currency, provider references and encrypted purchase tokens needed to verify access. Google Play or another payment provider processes the payment credentials; CrackIt does not receive your full card or bank details.
- Support and communications: messages you send, replies, announcement-read status and notification preferences.
- Technical and security information: session identifiers, approximate device/browser labels, notification registration tokens, request timing and security rate-limit records. The Android app requires internet/network access and asks for notification permission only if you enable notifications.
- On-device information: session details and content you explicitly save for offline use are stored on your device and cleared when you sign out or delete the account through the app.
How we use information
We use this information to create and secure accounts; provide courses, tests, progress, certificates and support; verify subscriptions; deliver requested notifications; prevent abuse; maintain service reliability; comply with legal obligations; and improve the learning experience. We do not sell personal information and we do not use it for targeted advertising.
Google and Facebook sign-in
Google sign-in provides your verified email address, name and a stable Google account identifier. Facebook sign-in provides your email address, name and a stable Facebook account identifier when you approve access. We use these details only to register, authenticate, link and secure your CrackIt account. CrackIt does not request access to Gmail, Google Drive, contacts, calendars, Facebook posts or friends. Provider access tokens are validated for sign-in and are not retained as stored CrackIt profile data.
When information is shared
We disclose information only as needed to operate the service, follow your instructions, comply with law or protect users and the platform. Processors may include Google Sign-In and Google Play, Meta/Facebook Login, Firebase Cloud Messaging, payment processors such as Razorpay when enabled, email-delivery services, and our hosting/infrastructure provider. These providers process information under their own terms and privacy policies. Information may be processed in countries where those providers operate.
Retention and deletion
Account and learning information is kept while your account is active. When you delete your account, we remove your profile, credentials, linked social identities, sessions, learning progress, attempts, support content, claimed certificates, notification registrations and encrypted purchase tokens. We anonymize the remaining account record. Limited transaction and audit records may be retained when reasonably required for tax, accounting, fraud prevention, security, dispute resolution or legal compliance. Backup copies age out through our backup-retention process.
Delete your account in the Android app under Account → Delete my account, or use our account-deletion page if you no longer have the app.
Security
We use HTTPS, access controls, hashed passwords and sessions, encryption for selected provider credentials and tokens, private server storage, rate limits and backups. No method of storage or transmission can guarantee absolute security.
Children
CrackIt is intended for people aged 13 and older. We do not knowingly allow children under 13 to create accounts. A parent or guardian who believes a child under 13 supplied information should contact us so we can delete it. Users who are minors should use the service with permission and supervision from a parent or legal guardian where required.
Your choices and rights
You can update profile information, control notifications, cancel renewal, sign out devices and delete your account through the app. Depending on applicable law, you may also request access, correction or deletion, withdraw consent where processing relies on consent, or raise a concern by contacting us. We may verify your identity before acting on a request.
Changes
We may update this policy as the service or legal requirements change. We will post the updated policy here and revise the date above. Material changes may also be announced in the app.
Contact
Email vikasarora2020@gmail.com with the subject “CrackIt privacy request”.